Services
Usability Testing Services
Task-based usability testing: can a person complete the job without fighting the UI — separate from whether the feature is functionally correct.
The problem
A flow can pass every functional case and still lose the user. The button works. The user cannot find it. The error is technically correct and unreadable. Functional testers will mark that Passed. Users will not.
Usability testing services watch someone try to complete a named task and write down where they stall. It is not a redesign agency pitch and not a synonym for functional testing.
What’s at risk without it
- Support load on “obvious” screens
- Drop-off on signup, checkout, or onboarding that QA called green
- Internal tools that only the author can operate
- Accessibility-adjacent friction (tiny targets, mystery icons) that is not a full accessibility engagement
What we test
- A short list of tasks you care about (create an account, complete checkout, invite a teammate)
- Whether the person can finish without a hint, and where they hesitate
- Language: labels, empty states, errors
- Recovery: wrong turn, then back
We do not recruit a statistically significant consumer panel unless you already have participants. Typical work uses your nominated users, or structured heuristic review by testers who were not on the build, with that limit stated in the report.
Our approach
- Agree 3–7 tasks and what “done” looks like
- Run sessions (moderated notes, or unmoderated if you provide the tool and people)
- Log friction with the screen and the task — not “make it prettier”
- Separate usability findings from functional defects (those go through the bug report path)
Deliverables
- Task list and session notes
- Ranked friction (blocks the task vs slows the task)
- Functional bugs found along the way, filed separately
Suitable for
Teams about to launch a new journey, or who hear “it’s confusing” and have no artefact to point at.
FAQs
Is this UX design?
No. We report where people fail the task. Your designers decide the fix.
How is this different from exploratory functional testing?
Exploratory functional testing asks “is it wrong.” Usability asks “can a person finish.” We will still file a bug if it is wrong.
Do you need real customers?
Preferred. If you cannot provide them, we say the sessions used internal or tester stand-ins and treat the findings as directional.
Talk to our QA team
Ready to discuss your testing needs?
Tell us about your product and where quality matters most. We will help you decide the right testing approach.